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Managed Services
Innowave's consulting practice includes E-Business Suite, JD Edwards, PeopleSoft, Siebel
and Agile applications. We are able to leverage that knowledge to architect and implement
innovative Fusion Middleware solutions that: improve business processes, increase business agility,
simplify enterprise integration, and reduce the overall cost of your applications investment.
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Overview
The decision to outsource your enterprise application solution can either be a corporate strategic or a business initiative. The benefits of outsourcing lifecycle management of your enterprise application solution can improve cost containment and execution. Outsourcing allows the companies to focus on core business initiatives while entrusting management, on-going service and support of their enterprise applications to Innowave. Innowave’s managed hosting services take care of all the day-to-day operations of your mission-critical business applications. We host, maintain, and optimize your enterprise applications to meet your changing business needs. Innowave takes complete responsibility of your application infrastructure from hardware through database in a 24 x 7 secure, SAS 70 Type II certified data center.
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Overview
Summary »
The decision to outsource your enterprise application solution can either be a corporate strategic or a business initiative. The benefits of outsourcing lifecycle management of your enterprise application solution can improve cost containment and execution. Outsourcing allows the companies to focus on core business initiatives while entrusting management, on-going service and support of their enterprise applications to Innowave.
Innowave’s managed hosting services take care of all the day-to-day operations of your mission-critical business applications. We host, maintain, and optimize your enterprise applications to meet your changing business needs. Innowave takes complete responsibility of your application infrastructure from hardware through database in a 24 x 7 secure, SAS 70 Type II certified data center.
Outsourcing Benefits to Clients
- Fixed monthly fee enables predictability and cost containment
- Single point of responsibility for all product lines within the Oracle applications family, as well as applications built on Oracle’s technology platform and third-party applications
- Elimination of the need to recruit, train and retain experienced Oracle Applications and Technology staff
- Flexible staffing model with remote resources to handle peak workloads
- Ability to quickly resolve issues
- Reduced planned downtime during operating business hours
- Reduced unplanned downtime with highly reliable and managed systems
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Solution Value Assessment
Innowave Technology, Oracle’s go-to partner for Applications and Technology, will deliver an examination of your most critical business processes to identify feasible, credible , and cost effective solutions. Innowave will ensure that you and your organization can understand the measurable value of Oracle Applications, Technology, and SOA Solutions and how they can transform your business and enable you to move ahead of your competitors.
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Solution Value Assessment
Summary »
Innowave Technology, Oracle’s go-to partner for Applications and Technology, will deliver an examination of your most critical business processes to identify feasible, credible , and cost effective solutions. Innowave will ensure that you and your organization can understand the measurable value of Oracle Applications, Technology, and SOA Solutions and how they can transform your business and enable you to move ahead of your competitors.
Business Areas
» Manufacturing / Distribution
» Financial Management
» Supply Chain Management
» Projects
» CRM
» PLM
» HCM
Key Vertical Industries
» Media & Entertainment
» Manufacturing & Distribution
» Professional Services
» High Tech
» Food Processing
Innowave Consulting Practices
» E-Business Suite
» JD Edwards (Enterprise One & World)
» PeopleSoft
» Siebel (On-Premises and On-Demand)
» Agile
» Fusion Middleware
» SOA Suite/BPEL
» Business Intelligence
» Web Center
» Identity Management
Analysis Process
Discovery
Innowave will conduct a series of business and technology discovery workshops to understand existing systems, workflow and process. Our intent is to facilitate a collaborative analysis of your current processes to identity the highest value of opportunity.
Solution Design
Innowave’s award winning architects will map innovative best practices and solutions including a time-to-benefit analysis and solution design. Our goal is to provide the best possible solution that will provide the highest possible return.
Solution Presentation
Our deliverable will provide a roadmap, phased implementation plan, business benefits and value drivers. The analysis will detail and quantify measurable efficiencies and opportunities.
Execution
Innowave will partner with your organization to provide the project management, business and technology expertise to deliver the solutions on time and with in budget.
Assessment Topics
» IT Strategy consistent with Business Vision
» ROI Analysis
» SOA Strategy, governance and best practices
» IT Budgeting
» ERP and CRM Assessments
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Managed Hosting
Innowave will architect and size the systems, install the hardware and applications in its data center including production, test, and development environments, and manage the security, servers, operating system, network, database and applications.
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Managed Hosting
Summary »
Innowave will architect and size the systems, install the hardware and applications in its data center including production, test, and development environments, and manage the security, servers, operating system, network, database and applications. Innowave Data Center provides the following:
Data Center
- SAS 70 Type II certified
- Multiple layers of security including controlled access list, building parametric security and security cameras
- Electronic card key and biometric validation for access to the center
- Redundant power feeds and redundant UPS system for conditioned and consistent power levels
- Monitored environmental controls to insure proper cooling and ventilation
- Locked cages and racks
Disaster Prevention and Recovery
- Daily incremental backup of data
- Full weekly backup of data
- Offsite storage of monthly data
- Data mirroring across duplicate storage systems in real time mode
- Convenient and fast access to backup tapes
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Managed Services
Innowave provides managed services for your applications that include monitoring and administration of your environment. Managed Services can be provided for hosted and non-hosted environments. In non-hosted environments the hardware and application is installed at the client site.
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Managed Services
Summary »
Managed Services can be provided for hosted and non-hosted environments. In non-hosted environments the hardware and application is installed at the client site. Managed Services includes following services:
Monitoring Service
- 24x7 monitoring of servers, network, database and application
- Installation of monitoring tools and scripts
- Alerts for severity level 1 issues
- Provide daily and weekly monitoring report to Client
- Take corrective action based on monitoring report
Administration Services
- Provide database, application and server administration services
- Configuration administration
- Database backup and recovery service
- Manage system performance, uptime, and accessibility
- Manage all concurrent managers to ensure proper availability
- Manage table spaces and schemas to proactively identify needs for hardware upgrades or additions
- Manage/verify standard scheduled backups
- Manage purging of instance data as needed on application server and within database
- Manage purging of log files and system-generated messages
- Recognize issues found in App Server logs and present to Client to develop an action plan
- Security review and management
- Open and track cases with Oracle support
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Help Desk
Innowave provides first level of help desk support for applications, database and hardware. Help desk services may optionally include design and development of extensions, modifications, reports or interfaces.
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Help Desk
Summary »
Help Desk
- First level of support for application, database and hardware
- Monitor and resolve service and maintenance requests
- Work with the Client to prioritize issue resolution
- Provide weekly Incident Management report
- Root Cause Analyses for repetitive issues and resolution
- Ongoing support for Application Security
- Issue resolution, documentation and building a Knowledge Repository of the issues
- Guaranteed response time based on the severity of the issue
Application Development
- Design and development of extensions, modifications, reports or interfaces
- Configuration of personalizations
- Configuration of implemented modules to use the functionality that has not been implemented
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C A S E S T U D Y
Capitol Corridor Joint Powers Authority (CCJPA) is an intercity passenger train system that provides fast, reliable & affordable service to 16 stations in 8 Northern California counties. For improved rider experience & increased efficiency, CCJPA implemented a robust Automated Ticket Validation (ATV) system that allows train conductors to utilize handheld devices for ticket sales, validation & centralized maintenance of ticket data from various trains for tracking & reporting.
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