C A S E   S T U D Y

Syntax-Brillian, one of the country's fastest-growing flat screen TV manufacturers, was struggling to meet the growing demands of its flourishing television & camera product lines with its existing SAP system. Syntax-Brillian leveraged Oracle Fusion Middleware to establish a framework for transaction management & SOA-based application integration between Oracle E-Business Suite, Oracle Siebel CRM and legacy SAP system resulting in a drop in call abandon rates, 35% increase in call center sales and improved customer satisfaction ratings.
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